Quality Policy

Quality You Can Trust

At Techtion Smart, quality is the cornerstone of everything we do. We are proud to have achieved internationally recognized certifications ISO 9001 Quality Management System and ISO 14001 Environmental Management System. We uphold high standards in quality control and environmental management to consistently deliver reliable products and services while actively promoting sustainable development.

Our Inspection Process

All our products are inspected closely in the following measures to ensure accuracy and quality.

Our Testing Process

We employ each of these testing measures to our products before shipping them out to ensure the best performance and reliability. Certain displays may go through additional quality testing processes not mentioned below.

> High / Low temperature storage

Our displays are observed at high / low temperatures while powered off in our temperature chamber.

> High / Low temperature operation

Our displays are observed at high / low temperatures while powered on in our temperature chamber.

> Drop test

Our displays are dropped from specified heights onto hard surfaces to simulate real-world accidents and verify structural robustness and screen durability.

> IP test

Our displays undergo water spray test, dustproof test, etc. common requirements: IP55, IP65 or even IP66.

> IK test

Our displays undergo mechanical impact resistance testing using calibrated pendulums or weights to validate their IK-rated protection against physical shocks (e.g., IK08/IK10).

> High temperature / Humidity operation

Our displays are observed at humidity while powered on in our temperature chamber.

> Thermal shock resistance

Our displays are observed for performance when faced with extreme temperature changes.

> Vibration test

Our displays undergo rigorous testing for durability, including during instances of rapid mechanical motion.

> Static electricity test

Our displays are observed for performance after receiving a large electric charge.

> Withstand voltage test

Our displays are rigorously tested under high-voltage conditions to ensure electrical insulation integrity and safety compliance.

Our Quality System

Techtion Smart has a complete system of quality management

IQC

Incoming Quality Control (IQC) refers to the quality confirmation and verification of purchased raw materials, components or products...

IPQC

IPQC stands for In-Process Quality Control. It refers to quality control in the input process of raw materials, production, and packaging ...

OQC

OQC stands for Outgoing Quality Control. It is responsible for checking the finished product with packaging using AQL sampling plan. QCs are supposed to pick out defective products, parts, components or material, keep them in defective piles, and send them back for rework...

Reliability Testing Equipment

Reliability Testing Equipment simulates extreme conditions (heat, vibration, humidity, etc.) to validate product durability, detect failures early, and ensure compliance with industry standards - delivering robust performance for critical applications.

After-sales Service

We provide the following services

Service Principles

Follow the principle of "customer first, quality first" to provide customers with comprehensive and efficient after-sales service.

Product installation and debugging

Our professional installation team guides customers to install and debug products through emails, online meetings or video conferences.

After-sales maintenance and warranty services

We provide 1 year free after-sales warranty and maintenance services, covering software updates, spare parts support, and access to our online self-service platform

Remote monitoring and troubleshooting services

For clients in remote or hard-to-access areas, we offer 24/7 remote monitoring and technical assistance, enabling real-time diagnostics and fast issue resolution without on-site intervention.

After-sales technical training service

Regularly organize technical training for customers' after-sales personnel or maintenance personnel.

After-sales complaint handling service

Our professional service team are ready to answer any question from customers.